Overview

Hospital Services

The full year impact of our St John of God Midland Public and Private Hospitals and our Hawkesbury District Health Service contract led to an 8.7% growth in total patient separations. Overnight separations were up 9.1%, due to public overnight separations growing 85%.

Saw a 40.1% increase on number of people attending one of our five emergency departments from 2015-16.

Grew day patient procedure by 7.4%. Had a 3.9% growth in obstetric deliveries and we delivered more than 12,500 babies in 2016-17.

Community Services

Undertook 27% more counselling services (up to 32,931) and had a 27.7% increase in client numbers (up to 4,831).

Accommodated 77,634 bed nights in supported accommodation for people with intellectual disability, homeless youth and chronic mental illness.

Pathology

Successfully completed the sale of our pathology division to Australian Clinical Labs and acquired a minority shareholding in Australian Clinical Labs, which has a long term contract to provide high quality pathology services to St John of God Health Care hospitals.

Home nursing

Undertook 113,000 episodes of care; upgraded mobile phones with tablet devices to allow for clearer visualisation of patient information and treatment orders, which will greatly assist in our goal of a total Electronic Medical Record (EMR) in the future.

Training and education

Partnered with 26 universities and 32 Registered Training Organisations to provide undergraduate clinical placement opportunities for nursing, medical and allied health students from all over Australia.

Nursing and midwifery education

Received over 4,000 registrations for interest in our Pathways to Practice graduate nursing program in Western Australia and recruited 29 graduate nurses who will have the opportunity to rotate to different divisions and across specialties.

Medical education

Continued to support the Specialist Training Program initiative introduced by the Federal Government by providing clinical supervision and education throughout a range of specialties.

Mission

Commenced implementation of Mission Management Model Review.

Formation

About 540 senior leaders and managers participated in formal formation programs including a reviewed Mission Mentoring program and the pilot of a new Developing a Culture of Ethical Practice program.

About 3,500 frontline caregivers participated in formation programs, with many undertaking the Many Faces, One Story series.

Information services

Reviewed our Information Services function which led to the creation of a new leadership role, a Group Director of Information Services, who will oversee the development of a new operation model for information technology that transforms and meets our strategic business needs and priorities.

Research

Increased our research activity with 172 research studies approved, more than double the number approved in 2014, thereby achieving a key organisational goal.

Financial Performance

Achieved revenue of more than $1.6 billion in 2016-17, a healthy increase of 7.3% on 2015-16.

Redevelopments

Completed a $41 million redevelopment at St John of God Bendigo Hospital and a $21 million upgrade and expansion of cardiac services at St John of God Geelong Hospital.
Progressed construction of $120 million greenfield development for a new St John of God Berwick Hospital, jointly owned with Generation Healthcare REIT. Scheduled for completion in late 2017.

Workforce

Following a number of comprehensive reviews, announced internal restructures that will help St John of God Health Care better meet community need in a rapidly digitalising environment.

Total number of caregivers as at June 30, 2017 across the group was 13,315. The sale of St John of God Pathology involved the transfer of 1,157 caregivers to Australian Clinical Labs in November 2016. In May 111 staff were welcomed to St John of God Accord from Marillac Limited, acquired from the Daughters of Charity.

Occupational Health, Safety and Wellness

Introduced ‘insights reporting’ to better understand causal factors around incidents. Insights reporting will be further enhanced by information captured in a new incident management system, Riskman, to be implemented in 2018.

Saw a significant decrease in time lost due to injury, with a 37% decrease in time away from work, attributed to proactive early intervention and a stay at work focus.

Governance and Stewardship

Made significant progress on Procedural Areas Transformation Project, focusing on creating holistic value, managed by the Transformation Support Team.
Implemented Group Property Management strategy.

Patient Safety

Established the patient safety strategy focusing on five key clinical priority areas – obstetrics and midwifery, mental health and surgical safety systems.
Established organisation-wide obstetrics and midwifery committee and mental health community of practice.

Completed the rollout of remote foetal heart monitoring across the organisation.

Accreditation

During 2016-2017, seven of divisions underwent organisation-wide accreditation to National Safety and Quality Health Service (NSQHS) Standards (Standards 1-10) - St John of God Bendigo, Berwick, Bunbury, Geraldton, Mt Lawley, Midland and Subiaco Hospitals.

In addition, Midland Public Hospital was accredited against Mental Health Standards, and Health Choices achieved full accreditation to Australian Council on Healthcare Standards EQuIP6.

Many of our divisions achieving multiple “met with merit” criteria. St John of God Subiaco Hospital achieved 27 such criteria.

Social Justice and Advocacy

Launched new Innovate Reconciliation Action Plan that will increase our capacity to be an employer of choice for Aboriginal and Torres Strait Islander people and focus our contribution to the health, culture and service provision for Aboriginal and Torres Strait Islander communities.

The Disability Access and Inclusion Plan (DAIP) now 80% complete. Job interviews for 149 applicants registered with a disability employment service resulted in employment for 12 caregivers with a known disability.

Heritage

A new electronic database for the St John of God Health Care Heritage Collection piloted at Mt Lawley and Bendigo Hospitals. The Sisters of St John of God divested a substantial collection of health-related items to John of God Health Care.

Arts and Health

A national partnership with Musica Viva led to a significant increase in music therapy in our hospitals and research into its impact and effectiveness, the results of which were presented at three international conferences.

Awards

St John of God Health Care Group Manager Pastoral Services, Eleanor Roderick awarded Catholic Health Australia’s Excellence in Pastoral Care Award for 2016; Hawkesbury District Health Service’s Counselling team awarded Mental Health Commission of New South Wales’ 2016 Mental Health Matters Award for their project, Filling the Hawkesbury Gap; St John of God Richmond Hospital Professor of Psychiatry in perinatal mental health, Professor Bryanne Barnett was awarded with the prestigious 2016 RANZCP College Citation for her work in perinatal psychiatry; St John of God Subiaco Hospital Director Clinical Trials, Professor Steve Webb was awarded the Chancellor’s Award from The University of Western Australia for his sustained and outstanding contribution in the field of research.